Processing Time: Orders typically require 1-2 business days for processing before shipment initiation. During peak periods or holiday seasons, processing times may extend slightly. Incomplete payment information or address verification issues may result in additional 3-5 business day processing delays.
Important Address Verification Note: All domestic shipping addresses undergo verification through the United States Postal Service (USPS) database. We recommend confirming address accuracy at USPS.com prior to order submission. This verification requirement does not apply to international orders.
Our fulfillment operations occur Monday through Friday, excluding weekends and observed United States federal holidays.
GlucoTrust Bites cannot assume responsibility for delivery delays resulting from processing requirements or carrier service guarantees. While we strive for timely fulfillment, external factors may impact delivery timelines.
Delivery estimates vary according to selected shipping methods and exclude weekends and holidays. These timeframes represent approximations, and GlucoTrust Bites cannot be held accountable for delays arising from circumstances beyond operational control, including but not limited to severe weather conditions, carrier labor disruptions, or transportation network challenges.
Packages refused at delivery will incur shipping fee deductions from applicable refund amounts. Refund processing for refused shipments commences only upon product receipt and quality inspection at our facility.
GlucoTrust Bites primarily utilizes United Parcel Service (UPS) for shipment fulfillment. We cannot guarantee replacement shipments for packages reported lost or stolen during UPS transit. For delivery concerns or shipment irregularities, please contact our customer support team at GlucoTrust Bites.com. The company assumes no liability for lost, stolen, or significantly delayed packages.
International Shipping Notice: International deliveries may require 4-6 weeks for completion, with rare instances extending to 8-12 weeks. GlucoTrust Bites bears no responsibility for customs clearance delays within destination countries. Certain geographical locations may incur additional shipping surcharges due to logistical complexities.
Given our high order volume, purchases proceed directly into fulfillment processing upon confirmation. Cancellation requests must be submitted within 24 hours of purchase completion. Orders already processed or shipped cannot be canceled. For shipped orders, you may either refuse delivery or return the package with valid tracking documentation, notifying our team for refund processing upon receipt verification.
Customers bear full responsibility for providing accurate shipping information during checkout. GlucoTrust Bites cannot accommodate address modifications after order processing or shipment initiation. For packages returned due to address inaccuracies, customers may select between reshipment (additional fees may apply) or standard refund processing.
When carrier tracking indicates package delivery without customer receipt, GlucoTrust Bites cannot issue refunds. In such instances, please contact the United States Postal Service directly for delivery investigation and resolution.
To qualify for complete refund consideration, customers must return all product containers (including any promotional or complimentary bottles) within 180 days of original purchase date. Return shipments must include written documentation containing:
Important Return Consideration: Partial returns may result in proportional refund adjustments rather than complete reimbursement.
Return shipments must reach our processing facility within the 180-day eligibility window. Customers assume responsibility for return shipping costs. Upon receipt and verification, refunds will be processed to the original payment method within 3-5 business days, subject to individual financial institution processing timelines.
We strongly recommend utilizing trackable shipping methods for return submissions to facilitate efficient processing. Include tracking information with your return notification.
By completing purchases through our digital platform, you acknowledge acceptance of our comprehensive Terms and Conditions agreement.
For additional shipping inquiries or clarification regarding our policies, please contact our customer support team through GlucoTrust Bites.com.